FAQs
How to Troubleshoot Fiber Internet Outage: Step-by-Step
Experiencing a fiber outage can be frustrating, especially when you rely on internet services for work, entertainment, or communication. This guide will provide you with step-by-step troubleshooting tips to identify and potentially resolve common ...
Slow Speeds on PlayStation 5
Experiencing slow speeds on your PlayStation 5? You may be connected to a slower (2.4Ghz) band! This guide may help with increasing speeds to your PS5, decreasing latency, and improving download times. On your PS5, head to the Settings menu. Select ...
Difference between Wi-Fi and Internet
Think of the internet as a giant web of information, spread all over the world. Some of you may know this as the world wide web (WWW). This web has websites, videos, emails, and everything else you find online. To access this web, you need a ...
Roles of an ONT and a Router
Imagine you want to watch a movie online. The movie itself lives on the internet, which is a giant network of information like a giant streaming service. The ONT (Optical Network Terminal) is like a special receiver. It gets the signal to watch the ...
What to expect from your 2.5 Gig service
Imagine your internet plan's speed as a large highway. Bandwidth refers to the number of lanes on that highway. In your case, the 2.5 Gbps plan offers a wider "highway" with more lanes for data to travel simultaneously. Here's what you can expect ...
Find the Perfect Speed for your Needs
Here at IdeaTek, we're proud to offer a range of blazing-fast fiber optic internet packages designed to fit your lifestyle and online needs. Whether you're a casual web browser, a hardcore gamer, or a content creation powerhouse, we have the perfect ...
Maximum internet speeds on Fiber
Understanding how fast your devices can go is important - and varies by each individual connected tech device you're using. First things first: you can get the fastest possible internet speeds with a wired ethernet connection. But the reality is that ...
Run An Internet Speed Test
Once your IdeaTek internet is up and running, you may want to run a speed test to make sure you're getting the best performance possible. You can run a speed test from any wired or wireless device on your network by following the steps below, though ...
How Fast Can My Internet Go?
Understanding Your Internet Speed Your internet speed can vary depending on what you're using to connect to the internet. Think of fiber optic internet like a superhighway. It uses light pulses to transmit data, offering incredibly fast and reliable ...
What Affects Your Internet Speed
Understanding What Slows Down Your Connection While our fiber optic network delivers blazing-fast speeds directly to your home, several factors can impact the internet experience on your devices. Let's break down what could be slowing you down. Wi-Fi ...
Improve your Wi-Fi speeds
Is your Wi-Fi going slower than it should be? Here's how you can help it go faster. You can manage and monitor your Wi-Fi network and devices through the HomePass App (for users that use IdeaTek's routers). You'll find the answers to your technical ...
Connecting Chamberlain (MyQ) Garage Door Opener
Having issues getting your Chamberlain / MyQ garage door opener connected to your WiFi? This guide should help! First, we need to enable IoT Onboarding Mode in the HomePass app. If you need assistance with HomePass, please review this article as it ...
Computer is Asking for a WiFi PIN
Is your computer asking you for a WiFi PIN and you cannot find it anywhere? Don't worry, you're not alone. Some systems, typically Windows 10 or 11, believe that the best way to connect is by using a WPS PIN. While our routers can use WPS to connect, ...
Homepass App: How to Connect 2.4GHz Devices (Blink Cameras, Amazon Echo, etc.)
Having trouble connecting your Blink Cameras, Amazon Echo, or other 2.4GHz devices to your Plume network? While the advantages of WiFi 6 networks are undeniable, such as increased speed and efficiency, it can sometimes present compatibility barriers ...
Home Pass App: Set Port Forward
Open the Home Pass app and select the cog wheel under "Adapt". Select "Advanced Settings" Select "New IP Reservations" and select the device you are wanting to select a port forward for. Once you select the device, it will take you back a place and ...
Home Pass App: Set Freeze Schedule
Open your Home Pass app, scroll to the bottom and select the cog wheel under "Control". Select what freeze type you would like to do. The app offers a preset "Bedtime" freeze and "Indefinate" freeze with the option of "Custom" freeze. These will ...
Home Pass App: Change SSID/ Password
Open your home pass app and select the cog wheel under "Adapt". Click the Pencil to the right of your WiFi and imput the name of your choice. If you want to change the password, select New Home Password and imput your new password. Once the WiFi name ...
No Dial Tone - Adtran
Locate your modem, shown in image, and unplug the power cable. You should see all lights power off. Warning: This will take down the internet service until power is restored to the modem. Verify your modem cables are connected properly Phone cable - ...
No Dial Tone - Calix
Locate your modem, shown in image, and unplug the power cable. You should see all lights power off. Warning: This will take down the internet service until power is restored to the modem. Verify your modem cables are connected properly. Phone cable - ...
Connected without internet - Calix W/ Plume
Determine if it is an issue with a specific device or the whole household If this is a household issue, continue to step number 4 Forget the WiFi network name on your device Locate the settings on your device Proceed to "Network", "Internet" or ...
Connecting a New Device to the Internet
Ensure that the device you are wanting to connect is powered on. Locate the settings on your device. Proceed to "Network", "internet" or "WiFi' settings Enable WiFi Select your WiFi Network Name. Select the WiFi network name that was set at install ...
Reconnecting a Disconnected Device to Internet.
Ensure that the device you are wanting to connect is powered on. Locate the settings on your device. Proceed to "Network", "internet" or "WiFi" settings Enable WiFi Select your WiFi network name and tap "Forget This Network" Reconnect to the WiFi. ...
Calix Slow Speed
Locate your modem and router, shown in image, and unplug the power cables. You should see all lights power off both units. Verify your modem and router cables are connected properly. Fiber cable - Verify that the fiber cable is connected in the ...
Adtran Slow Speeds
Experiencing slow speeds on your Adtran / Plume system? This guide is here to help! We understand how frustrating lag and buffering can be so our goal is to get you back and connected with good speeds once again. Locate your ONT (Optical Network ...
Wireless Internet Troubleshooting, with Ideatek Voice Service
Wireless Internet with Voice If you cannot make or receive calls, check the telephone device. It should look like the photo below. If the phone line light is not lit, reboot the voice device by unplugging the cable from the power connection on the ...
Wireless Slow Speeds
Locate your power injector and router, shown in image, and unplug the power cables. You should see all the lights power off both units. Verify your power injector and router cables are connected properly. Power injector LAN - Verify that the cable is ...