Run An Internet Speed Test
Once your IdeaTek internet is up and running, you may want to run a speed test to make sure you're getting the best performance possible. You can run a speed test from any wired or wireless device on your network by following the steps below, though you'll get the fastest possible speeds if you're using a wired connection.
Some important things to note
Most web browsers max out at about 3 Gigabits per second, so if you're on the 8 Gig plan, a browser-based test may not capture your full speed. If this sounds like you, please skip down to the run a speed test with the Ookla Speedtest desktop app section.
If one of your devices is slower than expected, you can always run a speed test directly in your HomePass App - just open your app, scroll to 'Broadband' and click 'check speed' button. This will run a speed test through your router and show you what your ONT is sending. Running a speed test this way will allow us to be able to help you troubleshoot your network.
Run a speed test in your web browser
You can run a speed test using your browser by following the steps below:1. For the best results, we recommend closing ALL other applications and devices before running the speed test.2. You can run a speed test over Wi-Fi or with a wired connection. If you're running a wired speed test and you have a Wi-Fi 6E Router or a Multi-Gig Router, make sure your device is either connected to the 2.5G or 10G LAN port on the back of your router.3. If your internet was just installed and you want to test your new speeds, open your browser and go to https://speedtest.net.4. Click the GO button to start the test.5. The speed test will measure your download speed first, followed by your upload speed. When it finishes, you'll see a report on your download and upload speeds, as well as information about your ping - which measures how quickly your device gets a response from the server (lower is better) - and jitter - which measures fluctuations in the speeds at which data is sent (lower is better).
Run a speed test with the Ookla Speed test desktop app
If you're on the 8 Gig plan, a browser-based test may not capture your full speed. You'll need to run a speed test with the Ookla Speedtest desktop app and a router and device that are capable of delivering multi-gig speeds. If you're using your own router we recommend making sure your router is capable of receiving these higher speeds as well as giving it out to devices. We also suggest using a computer with a 10 Gbps network interface card or USB adapter.
1. Click the links below to download the Ookla desktop app:
2. To get the best results, we recommend closing all other applications and devices before running the speed test.
3. Use a wired Ethernet connection to obtain the maximum speed. If you have a Wi-Fi 6E Router or a Multi-Gig Router, make sure your device is connected to the 2.5G or 10G port on the back of your router. (If you don't have an Ethernet connection, you can perform the speed test over Wi-Fi).
4. Launch the Speedtest by Ookla app.
5. Click the GO button to start the test. Make sure you're connected to IdeaTek's speed test server (it should automatically do this for you).
6. The speed test will measure your download speed first, followed by your upload speed. When it finishes, you'll see a report on your download and upload speeds, as well as information about your ping - which measures how quickly your device gets a response from the server (lower is better) - and jitter - which measures fluctuations in the speeds at which data is sent (lower is better).
Run a speed test in the HomePass App
1. Open the HomePass App.
2. Scroll down to 'Broadband'.
3. Click 'check speed' next to 'Broadband'. This will start a router speed test. Give it a minute or two for results to show.
Some speed test tips
You won't be able to reach the maximum internet speeds of your IdeaTek plan when you're connected by Wi-Fi (we recommend connecting using a wired connection if you want to reach the highest speeds).
Before running a speed test:
- Connect your laptop to its power adapter.
- Update your device (phone, laptop, tablet, etc.) to the latest version of its operating system.
- Use the latest version of your web browser to run the speed test.
- Make sure you have only one tab open in your web browser.
- If possible, run the speed test on a recent model computer with up-to-date networking hardware.
Troubleshoot your network connection
If you tested your internet speed and feel it's slower than expected, you can learn more about how to improve your Wi-Fi speeds in another article. You can also check out our network troubleshooting steps to help resolve any issues you may have with your IdeaTek internet connection.
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