No Dial Tone - Calix

No Dial Tone - Calix

  1. Locate your modem, shown in image, and unplug the power cable. You should see all lights power off.
    1. Warning: This will take down the internet service until power is restored to the modem.
  2. Verify your modem cables are connected properly.

    1. Phone cable - Verify that the phone cable is connected in the phone port on the modem. Verify that the cable goes to the wall jack or phone base.
    2. Wall Jack - Verify that the wall jack is secure and not loose. Make sure there are no exposed wires.

  3. Plug the modem power cable back in.
    1. Notice: The lights on the modem will flash and light up. Allow the modem up to 5 minutes to finish processing.
  4. Attempt to make a test call from the home phone to your cell phone or a neighbor. 
  5. Do you still not have dial tone? Please contact us for more troubleshooting.

    • Related Articles

    • No Dial Tone - Adtran

      Locate your modem, shown in image, and unplug the power cable. You should see all lights power off. Warning: This will take down the internet service until power is restored to the modem. Verify your modem cables are connected properly Phone cable - ...
    • Calix Slow Speed

      Locate your modem and router, shown in image, and unplug the power cables. You should see all lights power off both units. Verify your modem and router cables are connected properly. Fiber cable - Verify that the fiber cable is connected in the ...
    • Connected without internet - Calix W/ Plume

      Determine if it is an issue with a specific device or the whole household If this is a household issue, continue to step number 4 Forget the WiFi network name on your device Locate the settings on your device Proceed to "Network", "Internet" or ...