Open the Home Pass app and select the cog wheel under "Adapt".
Select "Advanced Settings"
Select "New IP Reservations" and select the device you are wanting to select a port forward for.
Once you select the device, it will take you back a place and you will see your device show up above "New IP Reservation". Select that device and select "Open a Port". Enter all required information for the port forward and select "Apply"
Is your device still having issues reaching out? Contact us for more support.