Improve your Wi-Fi speeds

Is your Wi-Fi going slower than it should be? Here's how you can help it go faster.

You can manage and monitor your Wi-Fi network and devices through the HomePass App (for users that use IdeaTek's routers). You'll find the answers to your technical questions there - from running a speed test, to restarting your router, to connecting devices to your network, and so much more. (If you do not have a router capable of using the HomePass App, contact our Internet Support Team and let us know you'd like our newest routers). 

Your Wi-Fi speed depends on several factors, including the age of your computer or device, the distance between your router and devices, and the number of devices connected at once.

Here are some important steps you can take to help make sure you're getting the best Wi-Fi speeds possible:

Make sure that walls or other solid objects aren't blocking your Wi-Fi signal.

Wi-Fi networks use a radio signal that can be blocked or weakened by hard materials, including cinder blocks, metal, and concrete. Even wood, drywall and lathe-and-plaster walls can diminish signal strength.

Keep the top, sides, and front of your router clear of walls and obstacles for optimal connection. The Wi-Fi signal is emitted from all directions of the router, so make sure the box is out in the open (and not inside a cabinet or drawer).

Check the age of your device.

While newer devices often support faster Wi-Fi speeds, your device's capabilities can impact your internet performance. Upgrading to our latest Wi-Fi 6 router can help maximize your internet speed from our end.

Add a mesh Extender for more coverage (but make sure it's placed correctly).

The Wi-Fi 6 Mesh Extender can help extend your Wi-Fi signal throughout your home. If you're connecting a Mesh Extender wirelessly, first check to make sure that it has an excellent connection.

To get the fastest speeds, your Mesh Extender should be halfway between your router and the furthest location where Wi-Fi coverage is needed. If it's placed farther away, any devices connected to the Mesh Extender may experience slower Wi-Fi speeds (even though your device may be showing a strong Wi-Fi connection).

Keep in mind that you'll always get the very best internet connection when you're hardwired via Ethernet. If you've already run an internet speed test and are still experiencing slow Wi-Fi speeds, please contact our Internet Support Team and they will be able to help troubleshoot further.

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