Basics & FAQ
The Evolution of the Internet: From ARPANET to Modern Connectivity
How we went from military research to streaming, smart homes and gigabit fiber The internet has come a long way from its humble beginnings. What started as a government experiment in the late 1960s has transformed into the invisible backbone of ...
Wi-Fi vs. Internet – What’s the Difference?
Simply put, the Internet is the vast, worldwide network that connects billions of devices. Think of it as the global highway system for data. It's what allows you to stream movies from a server on the other side of the country or send an email to a ...
Decoding 5G: Fiber Internet vs. Cellular Data
You've likely heard a lot about "5G," and it's easy to wonder how it relates to your home internet. While 5G is the latest generation for your phone, it's crucial to understand the difference between 5G cellular data and the blazing-fast power of 5 ...
Discover Ideatek Internet & Streaming TV
Are you looking for a more affordable and flexible way to enjoy your favorite shows and movies? Do you desire faster internet speeds that can keep up with your digital lifestyle? With IdeaTek's high speed fiber internet, streaming TV is often a ...
How to Troubleshoot Fiber Internet Outage: Step-by-Step
Experiencing a fiber outage can be frustrating, especially when you rely on internet services for work, entertainment, or communication. This guide will provide you with step-by-step troubleshooting tips to identify and potentially resolve common ...
Difference between Wi-Fi and Internet
Think of the internet as a giant web of information, spread all over the world. Some of you may know this as the world wide web (WWW). This web has websites, videos, emails, and everything else you find online. To access this web, you need a ...
What Affects Your Internet Speed
Understanding What Slows Down Your Connection While our fiber optic network delivers blazing-fast speeds directly to your home, several factors can impact the internet experience on your devices. Let's break down what could be slowing you down. Wi-Fi ...
Connecting Chamberlain (MyQ) Garage Door Opener
Having issues getting your Chamberlain / MyQ garage door opener connected to your WiFi? This guide should help! First, we need to enable IoT Onboarding Mode in the HomePass app. If you need assistance with HomePass, please review this article as it ...
Computer is Asking for a WiFi PIN
Is your computer asking you for a WiFi PIN and you cannot find it anywhere? Don't worry, you're not alone. Some systems, typically Windows 10 or 11, believe that the best way to connect is by using a WPS PIN. While our routers can use WPS to connect, ...
Home Pass App: Set Port Forward
Open the Home Pass app and select the cog wheel under "Adapt". Select "Advanced Settings" Select "New IP Reservations" and select the device you are wanting to select a port forward for. Once you select the device, it will take you back a place and ...
No Dial Tone - Adtran
Locate your modem, shown in image, and unplug the power cable. You should see all lights power off. Warning: This will take down the internet service until power is restored to the modem. Verify your modem cables are connected properly Phone cable - ...
No Dial Tone - Calix
Locate your modem, shown in image, and unplug the power cable. You should see all lights power off. Warning: This will take down the internet service until power is restored to the modem. Verify your modem cables are connected properly. Phone cable - ...
Connected without internet - Calix W/ Plume
Determine if it is an issue with a specific device or the whole household If this is a household issue, continue to step number 4 Forget the WiFi network name on your device Locate the settings on your device Proceed to "Network", "Internet" or ...
Connecting a New Device to the Internet
Ensure that the device you are wanting to connect is powered on. Locate the settings on your device. Proceed to "Network", "internet" or "WiFi' settings Enable WiFi Select your WiFi Network Name. Select the WiFi network name that was set at install ...
Reconnecting a Disconnected Device to Internet.
Ensure that the device you are wanting to connect is powered on. Locate the settings on your device. Proceed to "Network", "internet" or "WiFi" settings Enable WiFi Select your WiFi network name and tap "Forget This Network" Reconnect to the WiFi. ...
Calix Slow Speed
Locate your modem and router, shown in image, and unplug the power cables. You should see all lights power off both units. Verify your modem and router cables are connected properly. Fiber cable - Verify that the fiber cable is connected in the ...
Adtran Slow Speeds
Experiencing slow speeds on your Adtran / Plume system? This guide is here to help! We understand how frustrating lag and buffering can be so our goal is to get you back and connected with good speeds once again. Locate your ONT (Optical Network ...
Wireless Slow Speeds
Locate your power injector and router, shown in image, and unplug the power cables. You should see all the lights power off both units. Verify your power injector and router cables are connected properly. Power injector LAN - Verify that the cable is ...