New to IdeaTek? Start Here!
Information for new customers.
General
Billing
Safety & Security
Securing Wi-Fi, password management, online safety, parental controls.
Speed & Performance
Speed test guides, Wi-Fi vs. wired explanations, slow connection troubleshooting, optimization tips.
Equipment and Setup
Router setup, Wi-Fi configuration, ONT/modem info, equipment placement tips.
Troubleshooting & Support
Outages, device-specific issues, equipment restarts, step-by-step troubleshooting.
Agents Only KB's