New Customer Orientation
Welcome to IdeaTek!
We're thrilled to have you as part of our community, and we hope you are enjoying the feeling of Internet Freedom. Below we have provided all the information you will need to make the most of your IdeaTek experience.
Customer Support Hours
Our local customer support team is committed to providing exceptional service, ensuring your queries are addressed promptly.
Hours | Support Contact Information |
Monday to Friday: 7 AM to 7 PM | Email: help@ideatek.com |
Saturday: 8 AM to 5 PM | Phone: 620-543-5555 and Press 4 |
Sunday: Noon to 5 PM |
Set Up Your Payment Method
Here is the link to your customer portal, which allows you to better manage your account in any way, at any time. https://portal.ideatek.com
Our IdeaTek portal allows you to:
- Review past invoices created through the new system
- Manage your payment method. You can make credit card and ACH payments with no convenience fees. Or, set up payments to be automatically withdrawn from your bank account, and you’ll never have to worry about late payments again.
To create a new account, please follow these simple steps:
- Enter the email address associated with your account in the Email Address field.
- Check your inbox for a welcome email titled "IdeaTek customer portal account creation.” If you do not see it in your inbox, please check your spam folder. Open the email and click the link to fill out the form using the same email, your new username and your new password.
You can now log in to view invoices and add a payment method to your account. Signing up for autopay also saves you the $3 manual payment processing fee.
Forgot your username or password? Click on "recover username or reset password.”
Trouble logging in? Email billing@ideatek.com or call us at 620-543-5555.
Drop-Bury Process - What to Expect
To provide you with our lightning-fast internet, we must bury a fiber line to bring service to your home. This process is called a drop-bury. Below is a brief outline of what to expect during the drop-bury process.
Fiber Optic Internet Installation:
- We bury a fiber line to bring the service into your home.
- The small, black line in your yard is your dedicated fiber line.
- Our bury team will bury the line after all utilities are marked with flags and paint.
- This process usually takes about 14 days, but weather can cause delays.
What to Expect:
- Utilities will be marked with flags and paint.
- The bury team typically doesn't need to enter your house.
- In some cases, a new line is buried and a technician will "cut over" the line.
- Your yard might be slightly disturbed, but it will recover after rain.
If you have questions, please contact our Customer Service Team located in Buhler by phone at 620-543-5555 or email help@ideatek.com.
Freedom Wi-Fi Set Up
Welcome to Freedom Wi-Fi™ powered by Plume. Our advanced Wi-Fi solution adapts to your usage for superior in-home performance. Managed from the cloud, all the information you need is at your fingertips for faster, more efficient Wi-Fi tailored to your needs.
Freedom Wi-Fi Features:
Control your Wi-Fi with our Home Pass App
Download the HomePass App:
Learn More:
Visit our FAQ page to learn more, including how to set up your app and manage your services:
For More Information:
Watch our informational video: Freedom Wi-Fi Video
Leave a Review
Google Review: https://g.page/r/CWy1t_eENsMJEAI/review
Facebook Review: https://www.facebook.com/ideatek2/reviews
About Us
Every day, we hear from rural Kansans pleading to break free from the burden of slow internet. In everything we do, we’re removing barriers to progress – bringing customers, employees, and our communities the freedom to pursue greatness, and to have the quality of life and the opportunities they deserve.
Visit our website at About Us to learn more.
Internet Freedom For All™. It’s why we do what we do.
Related Articles
Existing Customer - Can't Log in to E-Care
ATTENTION: As of August 1st 2024 we've made the reset password process easier based upon customer feedback. Please see the updated instructions below: If you are an existing Ideatek customer and are having trouble logging in to E-care, please follow ...Connecting a New Device to the Internet
Ensure that the device you are wanting to connect is powered on. Locate the settings on your device. Proceed to "Network", "internet" or "WiFi' settings Enable WiFi Select your WiFi Network Name. Select the WiFi network name that was set at install ...Home Pass App: Change SSID/ Password
Open your home pass app and select the cog wheel under "Adapt". Click the Pencil to the right of your WiFi and imput the name of your choice. If you want to change the password, select New Home Password and imput your new password. Once the WiFi name ...Home Pass App: Set Port Forward
Open the Home Pass app and select the cog wheel under "Adapt". Select "Advanced Settings" Select "New IP Reservations" and select the device you are wanting to select a port forward for. Once you select the device, it will take you back a place and ...Connecting Chamberlain (MyQ) Garage Door Opener
Having issues getting your Chamberlain / MyQ garage door opener connected to your WiFi? This guide should help! First, we need to enable IoT Onboarding Mode in the HomePass app. If you need assistance with HomePass, please review this article as it ...