New Customer Orientation

New Customer Orientation

Welcome to IdeaTek!


We're thrilled to have you as part of our community, and we hope you are enjoying the feeling of Internet Freedom. Below we have provided all the information you will need to make the most of your IdeaTek experience.

24/7 Customer Support

Our local customer support team is committed to providing exceptional service, ensuring your queries are addressed promptly. While we strive to give every customer the focused attention they deserve, high call volumes can sometimes result in longer wait times. To serve you more efficiently, we encourage you to try our new chat feature for faster assistance. Connect with a representative today at chat.ideatek.com!

Local Agent Hours
Support Contact Information
Monday to Friday: 7 AM to 7 PM
Saturday: 8 AM to 5 PM
Phone: 620-543-5555 and Press 4
Sunday: Noon to 5 PM
Web: ideatek.com/support

Set Up Your Payment Method

E-Care is designed to help you easily manage your IdeaTek account online and enhance your customer experience.

With E-Care, you can:

  • Manage Your Account: Set a preferred payment method and review bills. 

  • Signup for Autopay: Set up the convenience of automatic monthly bill payments. 

  • Stay Informed: Receive email notifications when a new invoice is available. 

  • Access invoices easily through our E-Care portal: ideatek.cdgportal.com


Forgot your username or password? Click on "recover username or reset password.”

Trouble logging in? Email billing@ideatek.com or call us at 620-543-5555 on weekdays from 8 a.m. to 5 p.m.


Drop-Bury Process - What to Expect

To provide you with our lightning-fast internet, we must bury a fiber line to bring service to your home. This process is called a drop-bury. Below is a brief outline of what to expect during the drop-bury process.

Fiber Optic Internet Installation:
  1. We bury a fiber line to bring the service into your home.
  2. The small, black line in your yard is your dedicated fiber line.
  3. Our bury team will bury the line after all utilities are marked with flags and paint.
  4. This process usually takes about 14 days, but weather can cause delays.
What to Expect:
  1. Utilities will be marked with flags and paint.
  2. The bury team typically doesn't need to enter your house.
  3. In some cases, a new line is buried and a technician will "cut over" the line.
  4. Your yard might be slightly disturbed, but it will recover after rain.

If you have questions, please contact our Customer Service Team located in Buhler by phone at 620-543-5555 or email help@ideatek.com.

Freedom Wi-Fi Set Up

Welcome to Freedom Wi-Fi™ powered by Plume. Our advanced Wi-Fi solution adapts to your usage for superior in-home performance. Managed from the cloud, all the information you need is at your fingertips for faster, more efficient Wi-Fi tailored to your needs.

Freedom Wi-Fi Features:

Control your Wi-Fi with our Home Pass App


Download the HomePass App:

Image for downloading the Plume app on the Apple app store.
 
Image for downloading the Plume app on Google Play


Learn More:
Visit our FAQ page to learn more, including how to set up your app and manage your services:

For More Information:
Watch our informational video:  Freedom Wi-Fi Video

Leave a Review


About Us

Every day, we hear from rural Kansans pleading to break free from the burden of slow internet. In everything we do, we’re removing barriers to progress – bringing customers, employees, and our communities the freedom to pursue greatness, and to have the quality of life and the opportunities they deserve. 

Visit our website at About Us to learn more. 

Internet Freedom For All™. It’s why we do what we do.

    • Related Articles

    • Existing Customer - Can't Log in to E-Care

      If you are an existing Ideatek customer and are having trouble logging in to E-care, please follow these steps: Go to the Ideatek E-care Portal Click “Forgot Password or Username?” under the sign in button. Use the email address you used for signup ...

    • Connecting a New Device to the Internet

      Ensure that the device you are wanting to connect is powered on. Locate the settings on your device. Proceed to "Network", "internet" or "WiFi' settings Enable WiFi Select your WiFi Network Name. Select the WiFi network name that was set at install ...

    • Home Pass App: Change SSID/ Password

      Open your home pass app and select the cog wheel under "Adapt". Click the Pencil to the right of your WiFi and imput the name of your choice. If you want to change the password, select New Home Password and imput your new password. Once the WiFi name ...

    • Home Pass App: Set Port Forward

      Open the Home Pass app and select the cog wheel under "Adapt". Select "Advanced Settings" Select "New IP Reservations" and select the device you are wanting to select a port forward for. Once you select the device, it will take you back a place and ...

    • Connecting Chamberlain (MyQ) Garage Door Opener

      Having issues getting your Chamberlain / MyQ garage door opener connected to your WiFi? This guide should help! First, we need to enable IoT Onboarding Mode in the HomePass app. If you need assistance with HomePass, please review this article as it ...