IdeaTek E-Care first time access

IdeaTek E-Care first time access

This video will help you access IdeaTek's E-Care System.   E-care provides you account access, billing information, service information and the ability to make changes to you account.
  1. The first step is to open your IdeaTek E-Care Registration Email. *please note that your password was reset during the transition to the new system*
  2. Copy your Login ID. *your Login ID may be your email or a username you created in the previous system.  These Login ID's ARE CASE SENSITIVE.*
  3. Click the link to new E-Care Portal: https://ideatek.cdgportal.com/main/ecar/m_ecar_login.php
  4. Paste in the Login ID copied from your E-Care Registration Email into the Username box
  5. Return to the E-Care Registration Email and copy the temporary password provided
  6. Paste the password into the Password Box
  7. Click "Sign in"
  8. Close any Pop Ups or Notifications
  9. Now your can edit your Personal Preferences to set a new password and create a new Security Question.
  10. Thanks



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