Existing Customer - Can't Log in to E-Care

ATTENTION: As of August 1st 2024 we've made the reset password process easier based upon customer feedback. Please see the updated instructions below:

If you are an existing Ideatek customer and are having trouble logging in to E-care, please follow these steps:

1. Go to the Ideatek E-care Portal
   
2. Click “Forgot Password or Username?” under the sign in button.
   
3. Use the email address you used for signup and billing contact.
   
4. You will be emailed your login information.
   

Please note that the email may be in your spam folder.

Email billing@ideatek.com if you need further assistance.

• Related Articles

• New Customer Orientation

  Welcome to IdeaTek! We're thrilled to have you as part of our community, and we hope you are enjoying the feeling of Internet Freedom. Below we have provided all the information you will need to make the most of your IdeaTek experience. 24/7 Customer ...

• Connecting Chamberlain (MyQ) Garage Door Opener

  Having issues getting your Chamberlain / MyQ garage door opener connected to your WiFi? This guide should help! First, we need to enable IoT Onboarding Mode in the HomePass app. If you need assistance with HomePass, please review this article as it ...