Recent Articles
IdeaTek E-Care first time access
This video will help you access IdeaTek's E-Care System. E-care provides you account access, billing information, service information and the ability to make changes to you account. The first step is to open your IdeaTek E-Care Registration Email. ...
New Customer Orientation
Welcome to IdeaTek! We're thrilled to have you as part of our community, and we hope you are enjoying the feeling of Internet Freedom. Below we have provided all the information you will need to make the most of your IdeaTek experience. Customer ...
Computer is Asking for a WiFi PIN
Is your computer asking you for a WiFi PIN and you cannot find it anywhere? Don't worry, you're not alone. Some systems, typically Windows 10 or 11, believe that the best way to connect is by using a WPS PIN. While our routers can use WPS to connect, ...
Homepass App: How to Connect 2.4GHz Devices (Blink Cameras, Amazon Echo, etc.)
Having trouble connecting your Blink Cameras, Amazon Echo, or other 2.4GHz devices to your Plume network? While the advantages of WiFi 6 networks are undeniable, such as increased speed and efficiency, it can sometimes present compatibility barriers ...
Home Pass App: Set Port Forward
Open the Home Pass app and select the cog wheel under "Adapt". Select "Advanced Settings" Select "New IP Reservations" and select the device you are wanting to select a port forward for. Once you select the device, it will take you back a place and ...
Popular Articles
Computer is Asking for a WiFi PIN
Is your computer asking you for a WiFi PIN and you cannot find it anywhere? Don't worry, you're not alone. Some systems, typically Windows 10 or 11, believe that the best way to connect is by using a WPS PIN. While our routers can use WPS to connect, ...
Homepass App: How to Connect 2.4GHz Devices (Blink Cameras, Amazon Echo, etc.)
Having trouble connecting your Blink Cameras, Amazon Echo, or other 2.4GHz devices to your Plume network? While the advantages of WiFi 6 networks are undeniable, such as increased speed and efficiency, it can sometimes present compatibility barriers ...
Adtran Slow Speeds
Experiencing slow speeds on your Adtran / Plume system? This guide is here to help! We understand how frustrating lag and buffering can be so our goal is to get you back and connected with good speeds once again. Locate your ONT (Optical Network ...
Connected without internet - Calix W/ Plume
Determine if it is an issue with a specific device or the whole household If this is a household issue, continue to step number 4 Forget the WiFi network name on your device Locate the settings on your device Proceed to "Network", "Internet" or ...
New Customer Orientation
Welcome to IdeaTek! We're thrilled to have you as part of our community, and we hope you are enjoying the feeling of Internet Freedom. Below we have provided all the information you will need to make the most of your IdeaTek experience. Customer ...