Recent Articles
How to Troubleshoot Fiber Internet Outage: Step-by-Step
Experiencing a fiber outage can be frustrating, especially when you rely on internet services for work, entertainment, or communication. This guide will provide you with step-by-step troubleshooting tips to identify and potentially resolve common ...
Existing Customer - Can't Log in to E-Care
ATTENTION: As of August 1st 2024 we've made the reset password process easier based upon customer feedback. Please see the updated instructions below: If you are an existing Ideatek customer and are having trouble logging in to E-care, please follow ...
Slow Speeds on PlayStation 5
Experiencing slow speeds on your PlayStation 5? You may be connected to a slower (2.4Ghz) band! This guide may help with increasing speeds to your PS5, decreasing latency, and improving download times. On your PS5, head to the Settings menu. Select ...
Difference between Wi-Fi and Internet
Think of the internet as a giant web of information, spread all over the world. Some of you may know this as the world wide web (WWW). This web has websites, videos, emails, and everything else you find online. To access this web, you need a ...
Roles of an ONT and a Router
Imagine you want to watch a movie online. The movie itself lives on the internet, which is a giant network of information like a giant streaming service. The ONT (Optical Network Terminal) is like a special receiver. It gets the signal to watch the ...
Popular Articles
New Customer Orientation
Welcome to IdeaTek! We're thrilled to have you as part of our community, and we hope you are enjoying the feeling of Internet Freedom. Below we have provided all the information you will need to make the most of your IdeaTek experience. 24/7 Customer ...
Homepass App: How to Connect 2.4GHz Devices (Blink Cameras, Amazon Echo, etc.)
Having trouble connecting your Blink Cameras, Amazon Echo, or other 2.4GHz devices to your Plume network? While the advantages of WiFi 6 networks are undeniable, such as increased speed and efficiency, it can sometimes present compatibility barriers ...
Computer is Asking for a WiFi PIN
Is your computer asking you for a WiFi PIN and you cannot find it anywhere? Don't worry, you're not alone. Some systems, typically Windows 10 or 11, believe that the best way to connect is by using a WPS PIN. While our routers can use WPS to connect, ...
Difference between Wi-Fi and Internet
Think of the internet as a giant web of information, spread all over the world. Some of you may know this as the world wide web (WWW). This web has websites, videos, emails, and everything else you find online. To access this web, you need a ...
Adtran Slow Speeds
Experiencing slow speeds on your Adtran / Plume system? This guide is here to help! We understand how frustrating lag and buffering can be so our goal is to get you back and connected with good speeds once again. Locate your ONT (Optical Network ...