Recent Articles
New Customer Orientation
Welcome to IdeaTek! We're thrilled to have you as part of our community, and we hope you are enjoying the feeling of Internet Freedom. Below we have provided all the information you will need to make the most of your IdeaTek experience. Customer ...
Billing Portal: Change Username or Password
How to change my Billing Portal username: Contact the IdeaTek Billing Team at 620-543-5555 opt 2 or email us at billing@ideatek.com. Due to security purposes, there is not a way customers can change their current billing username without an IdeaTek ...
Computer is Asking for a WiFi PIN
Is your computer asking you for a WiFi PIN and you cannot find it anywhere? Don't worry, you're not alone. Some systems, typically Windows 10 or 11, believe that the best way to connect is by using a WPS PIN. While our routers can use WPS to connect, ...
Homepass App: How to Connect 2.4GHz Devices (Blink Cameras, Amazon Echo, etc.)
Having trouble connecting your Blink Cameras, Amazon Echo, or other 2.4GHz devices to your Plume network? While the advantages of WiFi 6 networks are undeniable, such as increased speed and efficiency, it can sometimes present compatibility barriers ...
Bill Portal Login and Account Setup
Once IdeaTek has completed your installation, you will receive a statement via email with all of your account information on it. The following steps are to guide you to generating and setting up your billing account. Check your email for a statement ...
Popular Articles
Computer is Asking for a WiFi PIN
Is your computer asking you for a WiFi PIN and you cannot find it anywhere? Don't worry, you're not alone. Some systems, typically Windows 10 or 11, believe that the best way to connect is by using a WPS PIN. While our routers can use WPS to connect, ...
Adtran Slow Speeds
Experiencing slow speeds on your Adtran / Plume system? This guide is here to help! We understand how frustrating lag and buffering can be so our goal is to get you back and connected with good speeds once again. Locate your ONT (Optical Network ...
Homepass App: How to Connect 2.4GHz Devices (Blink Cameras, Amazon Echo, etc.)
Having trouble connecting your Blink Cameras, Amazon Echo, or other 2.4GHz devices to your Plume network? While the advantages of WiFi 6 networks are undeniable, such as increased speed and efficiency, it can sometimes present compatibility barriers ...
Connected without internet - Calix W/ Plume
Determine if it is an issue with a specific device or the whole household If this is a household issue, continue to step number 4 Forget the WiFi network name on your device Locate the settings on your device Proceed to "Network", "Internet" or ...
Wireless Slow Speeds
Locate your power injector and router, shown in image, and unplug the power cables. You should see all the lights power off both units. Verify your power injector and router cables are connected properly. Power injector LAN - Verify that the cable is ...